Info, Shipping, Returns, FAQ

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Payment
  • We gladly accept PayPal and all major credit cards.  
  • Due to state tax laws, we are required to charge local sales tax in our home state of Ohio.
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Shipping
  • Shipping is a flat rate of $2.95 in the US, $9.95 to Canada, and $14.95 Worldwide, per order, which includes tracking, delivery confirmation, and insurance. 
  • Once shipped, domestic First Class mail delivery takes approximately 3-7 business days, which does not include weekends or holidays. Please note, the "Expected Delivery Day" on the USPS website is just an estimate, not a guaranteed date, and will update as the package travels. 
  • Items are shipped via USPS First Class Mail with tracking and delivery confirmation. Orders over $150 may require a signature.  
  • All jewelry is packaged in a gift pouch and gift box suitable for gift giving. Free gift wrapping is available upon request!
  • The majority of our items are Made to Order, so please allow up to 2 weeks for your jewelry to be created before shipping.  Click here for Made to Order items.
  • Ready to Ship items ship out in 1-2 business days.  Click here for Ready to Ship items.
  • We gladly ship to all APO/FPO/DPO addresses. 
  • We guarantee delivery of your package (via USPS Delivery Confirmation) however, we have no control over USPS delays or delivery times.  Our insurance provider requires 30 days to have passed for domestic packages, and 45 days for international packages before a lost package claim can be filed.   If you need a guaranteed delivery date, please contact us before purchasing to discuss USPS Express Mail, FedEx, or UPS date specific delivery options.  
  • INTERNATIONAL BUYERS: Please be aware that you are responsible for all customs, duty, VAT, international mail carrier handling charges, etc. Requests to mark items as "gift" or declare a lower value cannot be honored as it is illegal: http://www.hmrc.gov.uk/customs/post/internet.htm
  • International Packages are shipped via USPS First Class International Mail which can take 2-8 weeks for delivery, sometimes longer depending on customs clearance delays. We have no control over the delivery time. If you need your package faster, please contact us about Priority or Express Mail prices. Please note that some First Class International packages may not receive tracking updates until they reach customs, and sometimes there are no tracking scans at all. This does not mean you package is lost or has not been shipped. If 45 days have passed since you received your shipping notification, and you have not received your package, please contact us and we will open an insurance claim.
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Returns
  • Easy returns within 7 days of receiving your order, on ready to ship items. Custom made jewelry is final sale. If you would like to return an item, or it has been damaged in transit, please click here to contact us within 7 days of delivery.  For returns or resizing you must contact us within 7 days of delivery confirmation, and your return package must be postmarked within 7 days of receiving return authorization.  This allows the wearer plenty of time to try on their jewelry, make sure it fits, they like the look and feel, and it works with their daily routine and lifestyle.  Jewelry must be returned in the same brand new condition it was received.  Returns must be shipped with tracking, and be packaged in their original box, packaging, and bubble mailer (or padded equivalent) to prevent damage. We are not responsible for items that are lost or damaged during return shipping, and strongly recommend using insurance.  Returns sent without any return authorization, or past the 7 day return period will be sent back to the buyer. Shipping is non-refundable.
  • Ring resizing is $15 per ring.  In some cases we can size rings up 1/2-1 size, but we usually can not size them down (a local jeweler can do this for you) so please be sure of your ring size when ordering.  You can click the "find my ring size" button on the product page to verify your ring size before purchasing.  You can also get your ring size taken at any jewelry store, even the jewelry counter at Walmart.  We can also send you a free ring sizer in the mail after you've ordered to confirm your size.
  • If your item arrives damaged, please take pictures of the item, as well as the packaging before opening it, and save all packaging for the insurance claim.
  • For a repair, all pieces must be included, within 30 days of receiving your jewelry.  After 30 days, a local jeweler will be able to perform these generally inexpensive services for you should you ever need them.  We will not repair, refund, or exchange a ring that has been altered in any way. 
  • As a very small sole-maker shop, we kindly ask that you be courteous of our return policy, so we can continue to offer it.  Each piece of jewelry is custom sized and made to order, one at a time, just for you.  We try to keep returns to a minimum as these items, particularly rings, are extremely difficult to resell.  We respectfully ask that if you are unsure what ring size, stone size, setting, etc. to choose, please contact us so we can try to assist, rather than purchase multiple custom sized, handmade items with the intention of only keeping one.  This blog post has many stone size comparison and hand shots and many more can be found here on our Pinterest board.
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Care and Cleaning
  • People often ask if their jewelry will stay looking beautiful.  The answer is absolutely yes, with some basic cleaning and care.  Fortunately sterling silver and cubic zirconia are very easy to keep clean and shiny with products that can be purchased at local stores.  Here are the main products we use and love:
  • Connoisseurs Precious Jewelry Cleaner - http://amzn.to/1dlV4uh - We've used this product successfully for many years for quick cleaning of both stones and silver.  It does a great job making the stones sparkly clean.  Very fast and convenient, we keep this product on our bathroom sink and pop jewelry into it once a week or so.
  • Connoisseurs Jewelry Wipes Compact - http://amzn.to/1NxZ1Ci - These are incredible!  These easy to use, disposable wipes, clean your jewelry and leave an anti-tarnish coating.  They come in a convenient compact case.  They can be found in the jewelry section at Walmart as well.
  • 3M Tarni-Shield Silver Polish - http://amzn.to/1f4hIsx - This is an amazing silver polish and tarnish inhibitor!  It's very easy to use, makes your silver super shiny, and adds a protective anti-tarnish coating.  This is not something you have to use often, but if you feel like your silver is looking a little dull, or you get your ring wet frequently and want to prevent tarnish, using this product will give fantastic results. 
  • A cotton swab can be very helpful for cleaning the hard to reach areas. Especially the ones with pointed tip like these - amzn.to/OrXLUc 
  • All of the products listed are stone safe. As always, rub gently, and make sure to wash away all of the polish when you're finished to see the maximum sparkle and shine.
  • Things to avoid while wearing your silver: Chlorine and pool chemicals, swimming, showering, bleach, household cleaners and chemicals.  Always keep your silver clean and dry and free of hand lotions, perfume, hair products, body oils, makeup, etc.  Remove rings before sleeping, exercising, and strenuous activity.
  • Try to follow the "Last On - First Off" jewelry rule, especially with rings.  Make your jewelry the last thing you put on before you leave the house - after showering, applying lotion, hair products, perfume, etc., and the first thing you take off when you get home, particularly if you're doing housework, dishes, gardening, or anything that could potentially cause damage.
  • Even if your silver gets tarnished or discolored....don't panic!  The beauty of unplated sterling silver is that it can always be cleaned, buffed, and polished backed to a magnificent shine!
  • As with any handmade jewelry, wear with care, be gentle, and be sensible. :)
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Ring Sizing
  • All rings are sized and measured on a steel ring mandrel, calibrated to jewelry industry standard sizing for accuracy.  Ring size is a standardized unit of measure converting the circumference of your finger to an equivalent number or letter.  For example, a US size 6.25 ring = 52.5mm in inside circumference.  Our rings are precisely measured and sized to your exact specification including 1/2 and 1/4 sizes.  1/8 sizes available upon request.
  • You can have your ring size taken at most jewelry stores, even the jewelry counter at Walmart.  If you don't have a jewelry store nearby, you can click the "find my ring size" button on the product page to verify your ring size before purchasing. 
  • We can also send you a free ring sizer in the mail (within the US) to verify your ring size after you've placed an order. We're unable to size rings down once they've been made, so please be sure of your ring size when you order.  
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Frequently Asked Questions & Helpful Information

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  • Do you accept custom orders? Not at this time.

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  • Do you offer consultation? - Not at this time.  We make very affordable, custom sized, made to order jewelry, and offer hassle free returns on ready to ship items.  In order to keep our prices low, we are unable to offer personal consultation as all of our time and resources go into creating your new ring, earrings, or pendant.   

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  • If you're having trouble deciding on stone size, cut, etc. here is a link to a great site that lets you do side by side hand comparisons.  You can set all the parameters like stone cut, stone carat weight, stone measurements, ring size, ring color, band width, band metal color, skin color, etc. It's a really useful tool if you can't get to a jewelry store to try things on in person. http://www.diamdb.com/compare/1ct-round-6.5x6.5x0-vs-1.13ct-princess-6x6/
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  • Can you send more pictures and hand shots?  Since every piece is made to order, we don't have each item made up and available to take pictures.  Our small ready to ship inventory is already packaged. We do our best to provide at least 5 good, large, clear photos from multiple angles in every listing, and we're constantly updating listings to add hand shots as well.  We have a very easy, generous return policy, so if you purchase an item and would like to return it, please contact us within 7 days of delivery. 

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  • Appearance - Stones may appear larger to close up photographs.  Each listing has the stone size listed in the description in millimeters for accuracy.  Colors may appear slightly different due to variations in monitor or screen settings.  

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  • What grade are your CZs? - All of our CZs are at least AAAAA.  Our stones are sourced worldwide from the very best vendors and lapidaries, and we only purchase the finest quality cuts.

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  • What is Argentium Silver?  From Wikipedia: Argentium Sterling silver is a modern sterling silver alloy which modifies the traditional alloy (92.5% silver + 7.5% copper) by replacing some of the copper with the metalloid germanium.  As it contains at least 92.5% silver content of the traditional alloy, it is still referred to as sterling silver.  You can read and learn more at http://ArgentiumSilver.com
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  • Are your pieces rhodium plated? No. All of the items we sell are made with pure, unplated, 925 sterling silver or Argentium sterling silver. We do not do any electroplating, or use any plated metals, silver filled metals, etc. 
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  • Does your silver contain nickel? No. All of our silver jewelry is created from, pure, unplated, .925 sterling silver, or Argentium sterling silver, which are both nickle free alloys. 
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  • Will any of the solitaires sit flush with a wedding band? The only setting style we currently have that sits flush with a band is the cathedral which you can see here: http://shop.tradecraftjewelry.com/collections/all/cathedral  The largest stone size that can be set in the cathedral setting is 7.5mm Round and 7mm Asscher.  *We are not currently offering the cathedral
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    • Do your make custom settings or cast from wax molds?  No, not at this time.
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    • Can you make certain ring with a thinner or thicker band, or make a .925 sterling silver ring in Argentium silver, etc?  Unfortunately we are unable to do this since we do not manufacture the settings, and are limited to the settings available from our suppliers.  The exception is plain wedding bands, because we do create these from stock silver wire.
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    • Do you set stones sent in to you, or set your stones with a setting sent in to you?  At this time, we are not working with materials sent to us from buyers, but may do this at some point in the future.
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    • Do you sell loose stones or empty settings?  No.  We do not sell loose stones, empty settings, or any supplies.  We only sell finished pieces.
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    • Do you sell eternity or half eternity bands?  No, not at this time.
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    • Do you offer any sort of trade-ins, upgrades, buy-backs, stone swaps, etc.?  No.  For pieces you no longer wear, we recommend listing them on DiamondBistro.com which is an excellent site for buying and selling pre-loved jewelry.
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    • Can Sterling or Argentium Sterling Silver turn your finger green or other colors?  Yes.  It is very rare, but it can happen.  Statistics say 2-3% of people have skin chemistry that causes sterling silver alloys to turn their skin colors, but in our experience it has been less than 1%.  If you have experienced this issue or have concerns, please read the information below about how sterling silver alloys can cause temporary skin discoloration, prevention, and possible solutions.
    • Sterling silver is an alloy of silver containing 92.5% by mass of silver and 7.5% by mass of other metals, usually copper, or germanium for argentium silver. (Source: en.wikipedia.org/wiki/Sterling_silver) There can be quite a bit of variance from manufacturer to manufacturer in that other 7.5% and that is why one sterling silver ring may cause a reaction while another does not.
    • When sterling silver tarnishes, the jewelry turns black, which can then rub off on skin and cause black discoloration. People with moist skin may also notice green discoloration. To avoid discoloration caused by tarnishing, polish your jewelry regularly with a silver polishing cloth or silver cleaner, and always be sure to keep your jewelry clean and dry.  Here is more information from eHow.com: http://www.ehow.com/about_6610745_jewelry-skin-discoloration.html
    • Here is some great information about the chemical reaction that can cause skin to turn green/colors in a small percentage of people, and some possible solutions, courtesy of the seller CoolRings on eBay:
    • "Silver is Beautiful, however pure silver is too soft and can easily scratch and become damaged, so it is alloyed with copper to make Sterling Silver (92.5% silver+7.5% copper). this is how we get the mark 925 for sterling silver.
    • Don't panic, This "green finger effect" is a reaction to the copper alloy in the sterling silver specially if you have high body acidity . It happens to about 2-3% of people and percentage is increasing due to increased percentages of chemicals in our environment and food we eat. 
    • Sometimes these reactions are occasional and happen when someone eats something with high acidity like tomatoes, if someone is taking certain medications, or due to excitement.
    • Mass produced retail store jewelry is often plated with rhodium (rhodium is a form or platinum), which prevents this reaction from happening to anyone with the allergy. Not all silver rings are plated.  All of the items sold on TradecraftJewelry.com are made with pure, unplated, 925 sterling silver or Argentium sterling silver. We do not do any electroplating, or use any plated metals, silver filled metals, etc. 
    • Soaking the ring for a day or two in a 50/50 mixture of household ammonia and water will take care of the problem. 
    • Another solution is to simply clean the ring every day with a silver polishing cloth . After about a week or two, the reaction will stop occurring
    • Also applying a thin layer of clear nail polish on the inside of the ring will prevent perspiration & body sweat from reaching the metal and reacting to it.
    • Keep your skin dry when wearing jewelry. Remove ring before showering, sleeping, exercising, strenuous activities, or using cleaning products.
    • Keep your jewelry clean. If the piece begins to tarnish, clean it immediately.
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    • All of the ring settings we use have some sort of silver stamping, but during sizing, polishing, or soldering, the marking may be partially or completely removed, covered, or filed off.  This does not mean your ring is not pure sterling silver, and if you have any concerns you are welcome to have the ring tested to ensure that it is sterling silver.  If the stamping is very important to you, please let us know and we will do our best to work around the stamped area during sizing and polishing.  
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    • All stone set items are tested before shipping to ensure that the stone is completely secure and will not fall out on its own.  If you're very active, or need a stronger setting, we recommend the Argentium settings.  They are harder and more substantial settings than some of the thin, dainty sterling settings, and the stone sits lower, with thicker, more protective prongs.  Click here to view the Argentium collection.  As with any handmade jewelry, wear with care, be gentle, and be sensible. :)
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    • Special order pricing and availability:  We will hold materials and honor pricing for 30 days.   After 30 days, we cannot guarantee the materials (stone, setting, silver wire stock, chain, etc.) will still be available to create your piece, or that the piece can be created for the same price. 
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    • Promotional codes may be applied to all non-special order silver items.  Special  orders and white gold pieces are not eligible for any discounts.
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    • Each ring is custom sized to your exact ring size on a calibrated steel mandrel for accuracy, then thoroughly buffed and polished to a magnificent high gloss finish.   Ring sizing and band creation is done via traditional metalsmithing techniques - sawing,  measuring, cutting, bending, shaping, soldering/welding/fusing, hammering, grinding, filing, lots more hammering, buffing, and polishing. Then the stone setting process begins!   
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    • Due to the handmade nature of our jewelry, each individual piece may have slight variations.  We do our absolute best and most meticulous work on every piece we create and strive to make everything look as pristine as humanly possible.  Please keep in mind, handmade jewelry, created with human hands, may not have the same level of perfection as machine created pieces.  We think you'll love the quality of our work and our personal touch that goes along with it, but we understand that handmade isn't for everyone, and offer no hassle, no fee returns.
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    • If you ever wish to sell or swap any jewelry you've purchased from us on sites like the fabulous DiamondBistro.com (no affiliation...just a great site!) you are more than welcome to use our pictures.  
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    • Gold, Palladium, and Platinum - We're focusing exclusively on .925 Sterling and Argentium Sterling Silver alloys at this time.  If you are looking for absolutely breathtaking gold, palladium, platinum and continuum™ silver cz and gemstone creations, be sure to check out one of our very favorite sellers WinkCz.com.  Also check out the BetterThanDiamond.com forums to learn more about various diamond simulants, lab created stones, and gemstones.  There is so much great information shared there and many friendly, helpful members.  We have no affiliation with Wink or BTD, we just think they are both wonderful resources.  Be careful though...both sites have a huge amount of stunning jewelry pictures and may induce a shopping spree! :)
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